Customer Service Policy

Our top priority is to deliver a transparent, reliable, and customer-centric shopping experience for every global consumer. This Customer Service Policy outlines our official rules and standards covering order processing, logistics delivery, tariff liability, payment terms, return and refund services, and customer support channels. All services strictly follow unified and standardized specifications to ensure every customer can shop with confidence, clarity, and peace of mind on our official website.

1. Order Processing & Shipping Service

We maintain an efficient and standardized order processing mechanism for all valid orders placed on our official store. All orders will be processed and shipped within our standard processing cycle after successful payment confirmation. We adhere to a stable global logistics distribution system to ensure timely and safe delivery of all products. The overall delivery cycle is stable and predictable for all regional customers, ensuring that purchased items arrive in good condition.
We provide completely free worldwide shipping for all products with no minimum order requirement. Customers will never be charged any shipping fees, packaging fees, or logistics surcharges of any kind. We take full responsibility for the entire cross-border logistics arrangement, ensuring a hassle-free delivery experience for every shopper.

2. Tariff & Cross-Border Fee Regulations

To eliminate all hidden costs and cross-border shopping concerns for our customers, we fully undertake all applicable tariffs, customs duties, and related cross-border handling fees incurred during international transportation and customs clearance procedures. Customers are not required to pay any additional fees, taxes, or customs charges under any circumstances after completing order payment. The price displayed on the product page is the final all-inclusive price, with zero extra expenditure for customers throughout the entire shopping and delivery process.
We strictly implement a no-hidden-cost service principle, committed to providing transparent and straightforward cross-border shopping services for global users, especially customers from the United States. All customs clearance procedures are handled and covered by our team to ensure smooth delivery and avoid any economic burden for customers.

3. Payment Currency Regulation

Our official website adopts a unified currency settlement standard for all transactions. All product prices, order settlements, and service fees on the platform are denominated in USD (United States Dollar). The unified currency system conforms to local consumption habits and international cross-border transaction standards, ensuring accurate, transparent, and consistent pricing for all global customers. There will be no currency conversion fees or hidden exchange rate charges during the payment and settlement process.

4. Return Policy

We support a customer-friendly long-term return service to fully protect consumers’ legitimate rights and interests. Customers can initiate a return application through official channels within our valid return window if they are unsatisfied with the received products, including but not limited to product texture mismatch, personal use adaptation problems, and non-human damage quality issues.
All returned products must be kept in unused, unopened, intact original condition with original packaging and accessories intact to pass the official verification. We strictly abide by standardized return review procedures to ensure the fairness and rationality of every return application. Any return behavior that violates the specification will be reviewed independently by our professional after-sales team.

5. Refund Processing Rules

After we receive and verify the returned goods to meet the return specifications, our after-sales team will initiate the official refund process immediately. The whole refund processing period follows our standardized service cycle, and the funds will be returned to the customer’s original payment account within the specified processing time. Customers can check the refund progress through their official order background in real time.
We guarantee full refund for eligible returned orders without any deduction of handling fees, service fees, or other hidden fees. For any abnormal refund delay caused by system or bank processing reasons, our customer service team will actively follow up and assist in solving the problem to ensure the legitimate rights and interests of customers are fully guaranteed.

6. Customer Support & Contact Channel

We provide professional and exclusive customer support services for all users. For any order consultation, product inquiry, service dispute, after-sales application, and other related questions, customers can submit consultation and demand feedback through the Contact Us page on our official website. This is our unified and exclusive official communication channel.
Our professional customer service team will respond to customer messages and solve related problems efficiently. We adhere to a polite, professional, and patient service attitude to answer every customer’s question, handle every after-sales demand, and continuously optimize the shopping experience for global users. We do not support any private or unofficial channel consultation and processing to ensure the security and standardization of user information and order data.

7. Service Commitment

We have always taken customer satisfaction as the core of service operation. From product quality control, order logistics distribution, tariff cost bearing to after-sales return and refund protection, every link implements standardized and institutionalized service procedures. We are committed to providing global customers with high-quality, cost-effective, transparent and worry-free organic beauty shopping services.
We will continuously optimize our customer service system according to user feedback and international service standards, upgrade service efficiency and service quality, and ensure that every customer can enjoy a safe, comfortable and reassuring shopping experience on our official website.